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International Client data Project Manager

On Tuesday, May 7,

Offer criteria

  • Mission Manager
  • Meyrin
  • Permanent contract
  • Full Time

Job description

JOB PURPOSE

The International Client data Project Manager contributes to the implementation of the Client data management projects within Cartier markets. As a member of the CRM BPO team, s/he acts as a business interface between Cartier CRM Key users and CRM BPO. As a member of the Client data & knowledge team, s/he will contribute to the evolution of Client data management (collection, quality…) in contact with Cartier Client data managers. S/he will ensure that business needs are anticipated and integrated in the system.

MAIN ACCOUNTABILITIES

Participate in Roll Out projects

  • Follow-up on enhancements and local IT solutions to ensure template consistency for Cartier
  • Act as a coordinator between local technology teams and local Cartier CRM Key users during Trainings and Tests to ensure operational efficiency
  • Promote change management, and support implementation of new processes

Coordinate System Releases

  • Collect and challenge enhancement requests from local Cartier CRM Key users
  • Ensure coordination and follow-up of test execution phase (What will have to be tested, how, by whom, what are the tests results)
  • Ensure communication to Cartier CRM Key users about content of the releases or maintenance cycles, process and procedures changes

Coordinate training and ensure accuracy of documentation

  • Propose training plans for Cartier CRM key users
  • Ensure coordination with Regional L2 team and Key Users for organization of training session

On the run support

  • Support Cartier CRM Key Users for all issues related to CRM tools
  • Collect all feedbacks during trainings and tests sessions, with a view to improving the solution
  • Participate in animation of Cartier CRM key users community

Participate in client data projects

  • Participate in data management projects such as Clients 360° view, Clienteling, Data collection, Data quality, Marketing automation
  • Coordinate with business and functional teams to help define local needs and developments
  • Participate in projects within Cartier Client data & knowledge teams

JOB PROFILE

  • Master's degree in Business Management, Computer Sciences, Computer Engineering or related field with a proven 3 years' experience in data management of analysis with International exposure, in Marketing, Client or Communication Analytical, organizational and synthesis skills
  • Knowledge of "Client" and/or "CRM" strategy and ambition in an international retail environment is a strong asset
  • Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
  • Strong international project management skills
  • Fluent in English and French
  • An analytical mindset with problem-solving skills
  • Excellent communication, collaboration and organizational skills
  • Ability to interact with a wide variety of people
  • Fluent in English and French
  • Client & Service Oriented
  • Flexibility and independent working style
  • Expertise in Luxury Retail Industry is a plus

Reference: 519576901


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