Store Manager

PMI

BernPermanent contract
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L'entreprise : PMI

PMI

Description du poste

Be a part of a revolutionary change!

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.

We are currently looking for a Store Manager for the Bern boutique.
In this role, you will be responsible to drive boutique profitability by meeting or exceeding sales targets and supporting key business strategies. You will also manage all resources within the boutique to provide customers with an outstanding shopping experience while ensuring flawless running of boutique operations.

Your responsibilities:

Retail excellence:
• Drive exceptional daily retail performance through optimal resource allocation in a variety of situations and effective communication at store and region level.
• Understand & analyze boutique performance data to improve sales and business goals.
• Propose and implement action plans to reach qualitative and quantitative objectives, improve results and recommend business solutions.
• Partner with key stakeholders to support main business strategies.
Team leadership:
• Build and develop best in class client focused teams through effective training, coaching and motivational activities; ensuring Brand and product knowledge is transferred into sales skills.
• Attract and retain top talent by assessing team capabilities & creating development plans.
• Create a high-performance culture in boutique by setting up individual objectives and clear expectations for every team member and follow up to address performance, capabilities and behavior, including managing poor performers.
• Manage the recruitment, onboarding and development of the boutique team.
• Ensure the boutique team adheres to all HR policies and procedures.
Customer experience:
• Deliver outstanding IQOS experience by providing the highest level of in-store premium customer service at all times and leading by example.
• Identify and activate new client sources, drive customers lifetime loyalty and manage customer expectations while consistently delivering memorable moments.
• Actively monitor customer satisfaction and purchasing behavior pattern indicating areas of improvement to service and product offer.
• Implement events in partnership with Activation Lead.
Operational and VM excellence:
• Create an appealing and safe environment to customers by ensuring visual merchandising standards, housekeeping and H&S guidelines are maintained at all times.
• Effectively manage stock to minimize loss by ensuring all loss prevention rules are followed.
• Identify merchandising needs to drive growth through product assortment and VM presentation.

We're looking for someone with:

• University degree in business, retail management or related field required
• Three to five years of experience in retail environment with a minimum 12 months of Store Manager experience
• Full understanding of premium retail, including customer service, team management, KPIs, visual merchandising and store operations
• Proven track record in business development, sales generation and achievement of sales targets
• Strong management and motivation skills contributing to team's professional growth incl. coaching, onboarding and self-assessment with aim to deliver high standards of performance
• Strong networker with ability to build relationships locally and regionally
• Superior interpersonal and communication skills: both verbal and written
• Results driven mindset, excellent time management and problem solving skills as well as the ability to use good judgement and make strong independent decisions
• Flexibility to work non-traditional business hours incl. evening, weekends and holidays
• Proficiency in MS Office and client tracking systems
• Valid work permit to work in Switzerland
• Proficiency in English, in addition to a local language

What we offer

Our success depends on the talented employees who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society to deliver a smoke-free future.

Postulez chez PMI

au poste de Store Manager - Permanent contract.

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